The honor of carrying your luggage in Hospitality -being a luggage Porter / bell boy/ bell hop/ hotel porter
How to be a luggage porter – bell boy – bell hop – hotel porter – responsibilities
The fourth area of my journey on
this road of hospitality is where I was given a position of general duties in a
very small hotel called The thistle Hotel that would afford one person
unlimited number of responsibilities.
(This is probably my first encounter
of being introduced to the hotels & resorts enforcing multiple
responsibilities outside of a contract agreement, if you experience this then
welcome to the hospitality industry as this is normal in the hotel &
hospitality industry)
To continue: This is where I was
introduced and reintroduced in some aspects to Room Service and waitron duties,
setting up and preparation of meetings and functions, and ultimately being a
Porter / bellmen.
It would be no surprise to you that
being a porter / bellmen wasn’t one of my favorite duties ever as I should
inform you of the small issue this very old hotel faced. It did not have any
elevators or service areas to ease the job of carrying kilograms or pounds of
weight at once.
In some cases the 2 levels to climb
wasn’t strenuous enough when making your way struggling to your promised land,
only to find out that the guest room was moved elsewhere and in need of their
luggage urgently. This is where you hope and softly pray that they are not
located in the vicinity where you will be greeted with another set of stairs on
the far end of the hotel.
The best points of this experience
for me was being able to make myself believe I was building muscles out of my
skinny bones and making a tip or two here and there for some retail therapy
afterwards.
I would never forget that one night,
after completing my duty, how good a pint of fosters tasted when I was late to
meet a buddy after work at the local pub. (It has to be noted that I missed my
dinner brake again because of another large group of individuals checking in at
the best possible times).
Luckily this town was small and easy
to navigate, if walking was your only means of trustworthy transportation that
is. (I did stay a reasonable walking distance outside the actual town center,
which didn’t help my own cause)
How to do the job
How to do the job of a luggage porter / bell boy
How to be a luggage porter – bell boy – bell hop – hotel porter – responsibilities
Updated June 2013
Front Office – Bellboy
As per Rotana Hotels company
As a Bellboy you are responsible to
provide professional and customer focused service to our guests, ensuring their
stay will become a memorable experience and your role will include key
responsibilities such as:
• Receive guests in a professional
and friendly manner, exceeding guest expectation from arrival through to
departure • Maintain effective communication with all related departments to ensure
smooth service delivery • Maintain an up to date knowledge of the hotel and local services • Maintain awareness of guest profile through Opera guest profile system • Ensure that the guest luggage is carried from arrival point to room and from
room to departure point on check out • Handle all messages, mail and packages for guests and employees, ensuring
they are delivered at the appropriate time in a professional manner • Deliver morning newspapers to rooms • Deliver guest messages and other deliveries immediately without delay in a
professional manner • Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications &
Experiences
You should ideally have a diploma in
hospitality or a vocational training in the concierge section within a hotel.
Good English communication skills along with strong interpersonal abilities are
essentials.
Knowledge & Competencies
The ideal candidate will be customer
driven with a courteous, helpful, proactive and ‘switched on’ personality and a
dynamic and approachable character. You must be physically fit, passionate and
with a positive attitude, while possessing following additional competencies:
How Hospitality started for me – how you can learn from my experience
I finished high school barely three months before finding myself on a plane traveling straight to the United Kingdom in the shape of England – were I worked in many areas of hospitality and as this was the first of many countries to work in the Hospitality you would be better off knowing what I have already learned with all my past experiences.
I started my path along a hospitality career at the age of 19 years and likely have gained more work experience firsthand than anyone having to study it outside of the hospitality realm.
Yes I use a lot of I s here to explain more about myself to you, seems I like to be me (Lol).
Want to connect with me on social media sites like Google+ or Facebook & Twitter ? Feel free to drop me a message hopefully you wont spam me, please dont. (I will follow back if you mention it in a message)
Here is links to my Social media pages, If you want to add me:
I am a Caucasian Male born in Southern Africa, with ancestral roots from Dutch and German ancestors.
I was born in the Capital of South Africa, the City of Pretoria.
completed my start and tertiary education also in Pretoria and received my Matric Accreditation in 2003. Three months after graduating High School, I immediately traveled to England and started to work for numerous companies, agencies and even stores. Also keep in mind that I was not joined for my journey to the United Kingdom and I however quickly and forcefully learn as I proceeded in taking care of myself and being independent in foreign country(s).
Learned the hard way about life that is not always fair and that not everything is as it seems at my first judgment. I have been blessed to have been exposed to many cultures and nationalities that have crossed paths with me ever since I journeyed into the unknown and I am happy to tell you I continue to reach superior worldly wisdom money cannot afford. Today Time still continues to be my teacher and a very sadistic and sometimes savagely cruel when teaching me about the many life realities that luckily will come and will go.
I have completed a web designing course while I was working full time in the hospitality industry overseas in 2009, I love Art, I like sketching and I am very confident in designing computer graphic on a pc. I have started the art of designing webpage since before I finishes High school and have created a allot of webpages today(online or still in my backup folders).
My niche is Search Engine Optimization where I have created a whole website dedicated to Search Engine optimization or SEO for short.(SEO is mainly about making your website user-friendly and search engine friendly – If I have to explain SEO in short.)
If you want to see my SEO website or just learn more about SEO then here is my link: SEO on DivanErasmus.COM.
I have been making my own self-proclaimed poetry.Well it is sort of poetry to me anyway you can judge my poetry and even comment on it,my quotes are seen on my Quotes website. Just click here for My Quotes Page to see them for yourself.
Also lastly I would like to add that I have 7 years in the hospitality industry so feel free to judge me on how welcome I make u feel, that is something I have been working on for a long time now with my hospitality experience. I worked in a number of countries like England and the United Arab Emirates so I have worldly experience as some will call it. if you want to see my hospitality experience please feel free to visit my Hospitality Industry Career page
If you want, Feel free to connect with me on Google+ or Facebook and also Twitter
(If you want me to I will follow back when you mention it to me in a message)
Here is links to my Social media pages, If you want to add me:
Q: Divan name one thing you would do if you could rule the world or even galaxy?
A: I would remove all borders, so everyone will operate together to truly become united for the purpose of working towards real united-ness not planting seeds of restrictions and dividedness.(Strange that many call themselves United but irony is they have borders and barriers set up).
Q: Divan if you could choose to make us trust and believe in one thing what would it be?
A: Difficult to give a short answer, but l would encourage everyone to be able to question with the intent of figuring it out for one self. To explain this simply is to Question everything with the purpose of learning more about it. Yes I mean everything that you can think of, if you decide all by yourself that something is good or if something is bad, then you are practicing your freedom in its purest form. This also gives more power to freewill.
Q: What do you believe has the most POWER AND INFLUENCE on us, and what would you do differently?
A: Very good question, have you noticed the people that get millions of social followers and are highly regarded are musicians and entertainers? Well if I was a very popular musician or entertainer with that kind of social power I would make sure my creations have nothing to do with money, sexing and good looks and more to do with PEACE, LOVE for Earth and fellow humanity and ultimately fostering UNDERSTANDING! We start to learn to question why we instinctively fear what we do not understand and stop hating what we do not fully comprehend. (Entertainers and more importantly their music or video creations must enlighten, not just make a hole in their pockets for the sake of advertising false perfection)
A South African Doctor: Dr. Christiaan Barnard was the first ever Doctor to successfully do a heart transplant procedure in the world. This heart transplant happened in Cape Town – at the Groote Schuur Hospital in South Africa on 3 December 1967. He is the leading pioneer in this field.
The last Three Scuderia Ferrari formula One Driver Champions are Kimi RaikKonen (2007), Michael Shumacher (2000-2004) and the South African – “Jody Scheckter” in (1979), After Jody Scheckter won the Formula 1 Drivers Championship in 1979 for Ferrari, it then took Ferrari almost more than 20 years to finally find a driver to help them win again.
South Africas government and hierarchy all began by Dutch-German pioneers. Before 1994 the only regime that ruled South Africa was all Caucasian and European leaders in decent. The First Black South African president was elected for the First time on 1994 and his name is Nelson Mandela,
Oh and Elon Musk is a Born South African … please try to disprove these facts if you must. However, I do not feel I should have any allegiance or restrict myself to something so easily corrupted as a Country or Government when I truly see a future where the whole planet will unironically become united against its own extinction.
Here Caucasians are normally referred to as Voor trekkers, (means journeyers)
South Africa: Then and now.
Old Southern flag
Old Southern Pound money
New Southern flag
New Southern Money
The Main languages of South Africa is English & Afrikaans (Afrikaans is a Dutch-German pioneered language)
Caucasians call South Africa ZuidAfrika that is why the South African internet address end with a www.name.CO.ZA not .CO.SA . (Zuid is of course he German spelling for South).
My own quotes and paragraph passages, verses and poetry
Poetry:
“Why can you understand as you get the things you want? But the thing is you dont get …you dont understand!”
by Divan Erasmus
Quote:
“Moved from my overseas occupation to an entrant destination…new country combined with a new fictitiousness. Boomeranging my behaviour, like the nature that I forget I am…this is my disregard for my nagging weakness…we all know it, its in the course of our breeze. “
by Divan Erasmus
Paragraph passage:
I would be lying if I said I was not in Strenuous struggle when choosing my true melody our hidden rhythm …when communicating to the veracity within me (every you) I have understood that saying farewell is always the master plan in any Journey? Its not me to disappoint you again, it has become our purpose!
Don not blow what little life span we have left on interrogation…the shape is not its true form!
Once again this is completely irrelevant, but this is… the shape is not its true form!
by Divan Erasmus
Verse:
You are shed from earths spit of sweaty salt water, shaping the form of the shells you now occupy, Having all capacity to destroy that which you did not create, ever continually building your own acclivity to realize nothing what you come from but what you are communicated to trust.
Communication is human-made* so it will have no complex phenomenon with our genetic nature, as we stand forever divided by our creations even in continuum we realize nothing.
THE SIX PARTS of SEO This is Part 1 – what is SEO & How to do SEO
Discover SEO and let us show you how to Switch On SEO today:
How big is search today & why are libraries more empty than ever before (why is that)?
People Search daily, hourly, and every minute of every second on internet for what they want.
How search engines operate and what makes them important?
Search engines like Google, link billions of visitors to websites and content all around the world on the internet.
Why is it important to know about SEO you ask?
Everything we do start with a search, what we do most on the internet is search and Search is the gateway of internet, it is not good enough to be online your services and websites need to be found.
This is Why SEO is so important
These are the main points we will focus on in this first part as you would need to understand SEO in order to implement SEO better.
These are the three parts that, if combined, will give you greater results.
what is SEO?
Why use SEO?
How to do SEO?
You have 5 steps to follow when doing SEO for your Website
Steps to Building SEO:
Step-1: Have a strategy (SEO Plan
Step-2: Research Keywords relevant to your content
Step-3: Create high quality content with the keywords you research
Step-4: Build backlinks to your website by having the best relevant website’s link to you
Step-5: Make sure your website is running smoothly , check your SEO, measure, implemented & Improve it
The Proven Medium will give you the best possible head start to doing SEO:
In Part 2 the first Step will follow on the Steps to Building SEO
Believing and growing should move hand in hand life quote
..”True Religion is a never-ending process of learning… it goes far beyond any book”.. (This is my take on belief) by Divan Erasmus 23 April 2011 —————————- Originally posted on my social pages with this clip:
My Interests are mainlyhospitality, Creating & Designing, Music (listening or creating), I like to think I am a Nerd Gamer that likes Graphic designing mostly. See My Designs Webpage
Want to connect with me on social media sites like Google+ or Facebook & Twitter ? Feel free to drop me a message hopefully you wont spam me, please dont. (I will follow back if you mention it in a message)
